Returns & Refunds Policy
Last Updated: June 2026
At CCBall, we want you to be confident in your purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
• Be returned within 30 days of delivery
• Be in the same condition that you received it
• Be unused and free from excessive wear, damage, or misuse
• Include all original components and packaging where reasonably possible
• Be accompanied by proof of purchase
Starting a Return
To request a return, please contact:
Email: joshgomez008@gmail.com
Please include:
• Your order number
• Your name
• The reason for the return
If your return is approved, we will provide instructions on how and where to send your item.
Return Address
CCBall
51 Copse Road
Dudley
West Midlands
DY2 0AJ
United Kingdom
Returns sent without prior approval may not be accepted.
Damaged, Faulty, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or if you receive the wrong product, contact us as soon as possible at:
We will assess the issue and work to resolve it as quickly as possible.
Exchanges
If you would like a replacement item, the quickest option is to return your original order and place a new order once the return has been approved.
Right of Withdrawal for UK and EU Customers
If you are a consumer in the United Kingdom or European Union, you have the right to cancel your online order within 14 days of receiving your item, without giving a reason.
After notifying us that you wish to cancel your order, you then have a further 14 days to return the item.
To exercise your right of withdrawal, contact:
Please include your order number and a clear statement that you wish to cancel your order.
Returned items should be unused, in their original condition, and returned with any included accessories, components, and packaging where reasonably possible.
We may reduce the refund amount if the item has been handled more than necessary to establish its nature, characteristics, and function.
Customers are responsible for return shipping costs for change-of-mind returns. If an item arrives faulty, damaged, or incorrect, we will work with you to arrange an appropriate resolution.
This policy does not affect your statutory rights relating to faulty, damaged, or misdescribed goods.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
For UK and EU withdrawal requests, refunds will be processed within 14 days of receiving the returned item or receiving evidence that the item has been sent back.
For all other approved returns, please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Questions
If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact:
Email: joshgomez008@gmail.com