Refund policy
Returns & Refunds Policy
At CCBall, we want you to be confident in your purchase.
If you're not satisfied with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, your item must:
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Be returned within 30 days of delivery.
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Be in the same condition you received it.
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Be unused and free from excessive wear or damage.
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Include all original components and packaging where reasonably possible.
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Be accompanied by proof of purchase.
Starting a Return
To request a return, please contact:
Email: joshgomez008@gmail.com
Please include:
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Your order number
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Your name
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The reason for the return
If your return is approved, we will provide instructions on how and where to send your item.
Return Address:
[INSERT RETURN ADDRESS]
Returns sent without prior approval may not be accepted.
Damaged, Faulty, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or if you receive the wrong product, contact us as soon as possible at:
We will assess the issue and work to resolve it promptly.
Exchanges
If you would like a replacement item, the quickest option is to return your original order and place a new order once the return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
Returned items must remain in substantially the same condition in which they were received and must be accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact: